This section contains our FAQs. Hopefully you can find the information you need here.

How do I know “UK2ME LOGISTICS” services are genuine?

We are located in the United Kingdom and we are subjected to the regulations of the UK government. In the UK, no business can run away from the Long arm of the Law. Our addresses and management are traceable. In Nigeria, our bank is Guaranty Trust Bank. We have been verified by this reputable institution.

Lastly, our customers receive their goods securely and on time. Should you not receive your goods, you have 100% Money Back Guarantee.

How can I make an order?

We have over one hundred reputable and trusted UK online-store links on our website.

Browse through any of the stores you might be interested in.

When you find an item you want to buy click Order Now and a page will open where you will be able to describe in detail the product you intend to purchase. To use this service, you will need to register with us. Click Register, the process takes about 2 minutes

You can add as many items as possible. When you have finished, submit your Order. A confirmation email will be sent to you immediately. Our customer service agents will contact you within 24 hours of placing your order.

Do I pay the stated advertised price for my goods?

Yes. You will pay the stated advertised price of the online store. If you are buying multiple items and there are discounts, we will pass the savings to you.

Please be aware that most UK stores charge £2.99 - £4.95 for delivery of goods to us. This is a normal charge because we buy online. The more stores you buy from, the more you might have to pay for delivery charges.

What are your Charges?

We charge 10% of your order value but orders below £100 are charged at £10 minimum.

For example, if your purchase value is £50, we will still charge you £10.

Discounted prices are available for orders above £1,000

What is the shipping/delivery cost to me in Nigeria?

Our shipping rate is £3.50 per Kg. However, the first Kg is £6.50

For example, a 4kg consignment is calculated £6.50 + (3 x 3.50) = £17

Our shipping cost is up to 8 times cheaper than major international delivery companies.

All consignments are measured in Kilogram (Kg).

We use the higher of the actual weight or volumetric weight. To calculate volumetric weight is

(L X W X H/6000) cm = Volumetric weight. For example, a “PILLOW” has more volume than its actual weight. Generally, goods with less density tend to have more volume.

To give you an idea of the weight of goods you intend to buy, we have selected below some items and their approximate weight

How do I make Payment?

You will need to make CASH payment to our Bank (Guaranty Trust Bank)

We will send you an invoice and it will contain our Account Number

Please write your name as the depositor so that we can reconcile payments.

When we receive notification from our bank, we will send you an email or text to confirm we have received your payment.

Please keep your deposit slip; you will need it when we are delivering your goods to you.

Can I pay you in Pound Sterling?

Yes. You can pay us in Pound Sterling. However, we prefer you to pay us in Naira.

We will send you an invoice and it will contain our Domiciliary Account Number

Please note there is transaction cost of 1% of the amount you want pay in.

Can I use my Insterswitch, MasterCard or Visa Card?

No. We do not accept payment using the above cards at the moment.

We are working towards it. We will update our customers when we start accepting them as a mode of Payment.

Can I use your office as a forwarding Address?

No. We are not a mail forwarding company. All purchases must originate from us.

When will I receive my goods?

We deliver within 2 weeks after you might have made payment to us. We regularly update our customers about their shipment.

Delivery to Nigeria takes about 2 weeks because we need to order online (this takes about 1-5 working days), repack and dispatch your goods to Nigeria. We use a standard courier service.

Do you deliver to major cities in Nigeria?

Yes we deliver to major cities across Nigeria. We use ABC Transport, Ifex and EMS Speed post to deliver to major cities and towns in Nigeria. There is a charge of 1,500 Naira for deliveries outside Lagos.

You will send you your waybill number. Please take along a form of identification preferably Drivers license or international Passport when you are going to collect your goods.

Customers residing in Lagos will be sent a separate mail to collect their goods from our office. If you cannot come in person, you can send a proxy to collect on your behalf. We will ask some security questions and call you for confirmation. Proof of identification is always required before delivery can be made. We only do home delivery for goods above 30Kg.

Can I return or change my goods if I don’t like it?

No. We only accept returns only where we have clearly made a mistake.

Can I speak to a member of Staff?

Yes. You can call our UK office on +4475 2946 3430. Our lines are opened from 9.30am – 8pm Monday – Saturday.

You can request to speak to our Manager Mr. Adetokunbo Omole. ** Calls to the UK are charged almost the same rate as calling a Nigerian number. **

Do you have an office in Nigeria?

Yes. We have an office in Lagos Nigeria (Collection and Delivery office). The address is Face to Face Building 112 Funsho Williams Avenue, Surulere Lagos.

All administration duties are carried out in our UK office.

We are located in Dartford Kent. We are less than a mile from Bluewater (one of Europe’s largest shopping malls).

Can you help me buy from America?

No. At the moment, we only make purchases from the UK.